Working for Earthbound Farm   >  Open Positions   >  Consumer Operator, Part-Time

Consumer Operator, Part-Time

Reports To: Consumer Relations Manager

Primary Responsibilities:

• Handle consumer inquiries, requests, and complaints (primarily via telephone) in a manner that provides the highest level of customer satisfaction. Must be highly accurate in all work performed.
• While talking to consumers, enter personal, product, and issue information into the consumer database (CRS).
• Deal with challenging situations in a professional manner, with tact and diplomacy.
• Use a thorough knowledge of Earthbound Farm's farming and processing protocols, organic farming methods, and product details to communicate to consumers in a positive, helpful way.

Secondary Responsibilities:

• Provide administrative support to Carmel office-based marketing staff.

Educational Background/Experience:

• At least 1 year of customer service experience, preferably phone-based, as this position involves heavy phone work.
• Strong oral and written communications skills.
• Sound judgment and problen-solving capability.
• Ability to interact skillfully and professionally with consumers, customers, and company personnel.
• Intermediate-level proficiency in Microsoft Outlook, Word, and Excel.
• Database experience a plus.

Please send employment queries or resumés to:

Human Resources
Earthbound Farm
1721 San Juan Highway
San Juan Bautista, CA 95045
Email: employment@ebfarm.com
Fax: (866) 741-3588